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"Dear Lindy,

I just wanted to thank you and all your staff for making Christmas Day a very special one at Springwood. From the carols in the drawing room, Baileys in the coffee to the delicious lunch in the conservatory it really was a lovely day.

Thank you for including me on mum's table for lunch, I enjoyed chatting to M and being made to feel really welcome at all the celebrations.

Happy New Year Lindy to you and all your family. Springwood has such a welcoming feel to it and I know that mum is very content there, well looked after by caring staff."

"Dear Lindy and Steve,

Thank you for having me at your lovely Home for two weeks respite care. The calm and caring atmosphere, friendly and caring staff, good company and lovely meals were just what I needed.

I look back on my stay at Springwood with great pleasure and have greatly benefited from it.

Thank you again."

"To Lindy, Katy, Steve & all the Care Staff,

I would like to say a big 'thank you' to you all for the care, love and affection you gave to our friend M.

We are sure M appreciated it as much as we do. We visited the House on so many occasions and formed friendships with you all and the residents and it almost became our 'home away from home'.

There is a feeling of love and care as soon as you walk in and the greetings from you all made such a difference.

We know initially M did not want to move to a Care Home, but all the friendship, the care and the love that you gave her soon helped her to become contented. We feel sure that she could not have had better care anywhere than she received at Springwood. It's a lovely Home and you should all be very proud of it."

"To everyone at Springwood,

Thank you all for the time I spent with you for two weeks, the attention I received was so good and I felt so refreshed on my return home."

"To everyone at Springwood who helped to make my 92nd birthday so memorable,

From the cook who made the cake to the people who helped me celebrate with such thoughtful cards and gifts - it is a long time since I had anything like it. I was a person who said "I would never settle", it just goes to show how much friendship means in our lives and so a BIG THANK YOU ALL for being so kind and giving me such a happy memory. With Love and god bless you."

"To all the staff,

Please enjoy the chocolates, which are a small token of gratitude for the wonderful care you gave my mother F.

You gave her so much confidence and support, which made her last months happier and easier to cope with.

Thank you for all your cheery smiles. Very best wishes."

"Dear Lindy,

I was unable to see you when I collected my mum B last week, so I was unable to thank you. I felt very comfortable leaving her in your care and was able to enjoy my holiday all the more as a consequence. She certainly enjoyed her stay and is looking forward to her next stay in September. Thank you again."

"Lindy, Kate, Steve and all the staff,

Thank you so much for all the love and care you gave to G. She really enjoyed her time with you and were happy that she fitted in so well with all the other ladies and gentlemen. It meant so much to us that she was happy and safe, it was like having an extended family and we didn't have to make the coffee. Our love and best wishes to you all."

"To Lindy and Katy

These words seem so inadequate. Mum has only been with you a relatively short time, but Springwood became "Home". The fact that she felt this way was 99% due to the wonderful caring nature of yourselves and your staff. By brother and myself have turned up unannounced at all times of the day and evening and without fail we have always been greeted by cheery, friendly faces, keen to be of help.

The last months have been very difficult, but your unwavering support has been invaluable. I made an entry with regard to the above on the CQC website some months ago and I shall update it now mum is no longer with you. I can not recommend Springwood highly enough and would be very happy to write a testimonial for you. With very best wished."

"To Lindy, staff and all the residents,

Thank you for making my stay such an enjoyable one and may I wish you all a wonderful Christmas and a healthy New Year. Best wishes."

"A massive thank you to all the staff at Springwood for the love and care you gave H throughout her stay. Whenever we visited she always told us how wonderfully well she was treated. She had a remarkable life and we are so pleased she spent the last few months with you."

"To everyone at Springwood,

Thank you for all the wonderful care and love you gave M while she was in your care. She couldnt have received better care anywhere.

I would also like to thank all of you for your support and kindness you gave me whenever I came to visit and your constant foresight of knowing what was needed and especially for the many cups of tea."

"To Lindy, Steve, Katy and all the staff

Thank you so much for looking after mum for the last 18 months. Your help, thoughtfulness and sympathy has been greatly appreciated."

"To Lindy, Katy and Steve and all the staff at Springwood

Thank you so much for looking after M and making her last years so comfortable."

"To all at Springwood House

Thank you so much for your care and companionship over the past two and a half yeards mum was with you."

"To all the staff

Thank you so much for being such a lovely team to work with. Hopefully I'll get chance to come back and if not I'll drop by! All the best and once again thank you."

"To Lindy

First of all may I say how much I enjoyed my recent stay with you whilst my son and his wife were on holiday. I has such a wonderful time meeting all your other residents and your staff were so caring and understanding. You have such a lovely Home, which I know must take such hard work, but the results are fantastic. Thanks again."

"To all the staff who looked after F

Thank you for looking after mum so well. She has been telling lots of people how wonderful you all are. Plus she loved the food and is delighted to have put on some weight. Mum had been very worried about being away from her own home, so I am delighted that her first stay at Springwood was such a happy one."

"Dear Karen, Phil & all the staff,

We are very grateful to everyone at Springwood for all the love and kindness you have shown to B during here years with you. She couldn't have had better care or more beautiful surroundings. It's like a country house hotel without the swimming pool!"

"Dear Karen & Phil,

I wanted you to know how much we appreciated all the help, care and attention, that you gave to my mother O during her 4 years stay with you at Springwood House.

It was a great comfort to know that she was in your care, especially over the last few weeks of her life when you were really marvellous.

The family were all very pleased that she enjoyed her Christmas this last year, and thank you and all your staff for all the kindness that you gave to her."

"Dear Karen, Phil & Lindy,

We must not let our present grief blind us to the love and care that has been given to mum over the years at Springwood by you and your staff.

You will recall that mum came to you first to convalesce with a broken wrist. She enjoyed the stay so much she decided to spend the following Christmas with you, and stayed until Easter.

Then five and a half years ago she moved in permanently, although somewhat reluctantly at first. However, she soon settled in and made many friends and was fulsome in her appreciation of everything (food, bathing, accompanied walks outside and even breakfast in bed!). You helped make her last years very happy.

We hope that we can remain in touch, you never know, we may be looking for a room ourselves sometime!"

"To Lindy and all the staff at Springwood House,

A very big thank you to all of you who have looked after E over the years. She was content and peaceful at the end and felt reassured being with people she knew. You were all so caring and gentle. I shall miss seeing you all, Thank you once again."

"To everyone at Springwood,

Thank you very much for all you did for mother over the years and especially for the help and care in the last few weeks. You made everything so much easier for both mother and myself.

I shall miss my visits to Springwood. Good luck for the future and in particular for the December event."

"To Lindy and all the staff at Springwood,

Thank you for everything you have done - not only for the last ten days, but for all the eight years that M has been with you."

"To Karen, Phil and all 'the girls',

Just to say a very big thank you to you all, for the care and love you gave to my dear H, whilst she was with you at Springwood. I know that while she was well, she was very happy there. So again, thank you from the bottom of my heart."

"Dear Karen, Phil & staff,

Just a note to say thank you for the wonderful care & consideration given to auntie M over the last three years - particularly the last few weeks."

"Dear Phil & Karen

We feel we have to write on a personal basis to thank you, and all your staff, for your wonderful efforts in looking after my mother-in-law O.

We fully appreciate yours is a private residential home but the way you dealt with O gave better care than any NHS or BUPA hospital could provide. We were absolutely amazed at how all your staff did everything possible to make O comfortable in her last few days. The treatment given to her was absolutely marviellous and second to none.

We can assure you that if anyone contacts us in a similar situation we would really recommend Springwood House.

Thank you once again for all your help, assistance and kindness over the four years O was with you, especially over the last two to three weeks."